Troubleshooting

If you're having trouble, or running into a technical problem while using classic SmartMusic, there are many resources available to you at smartmusic.com/support to help solve your problem.

To troubleshoot a technical problem using smartmusic.com/support

  • Search Frequently Asked Questions for answers to common technical problems.
  • Feel free to Ask a Question online. You can submit a question at any time and the Customer Success Team responds within a business day.
  • Give our Customer Success Team a call at (866) 240-4041. To see all the ways you can reach us, click here.

For best assessment results

  • The use of headphones is recommended.
  • Play towards the iPad microphone, which is located at the top of the iPad across from the headphone jack or on the side of the iPad near the top.

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Classic SmartMusic iPad User Manual

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